سياسة الاسترداد والإلغاء

Custom software projects

Because work starts as soon as we agree and a team and time are allocated to it:

• The advance payment is fully refunded if the project is cancelled before any work has started.
• Once work has started, the advance payment covers analysis and planning and is non-refundable.
• Delivered and approved milestones are non-refundable. If the project is cancelled mid-milestone, completed work is charged and the rest of any prepayment for that milestone is refunded.
• If we fail to deliver an agreed milestone for reasons on our side and do not fix it within a reasonable time, payment for that milestone is refunded.

Ready-made system licenses

For licenses of our ready-made systems such as Smart Pharmacy and Ali HMS: the license fee is fully refunded if cancellation is requested within 14 days of payment and before installation and activation. After activation and data entry, license, installation, and training fees are non-refundable, and any defect is handled through support and warranty.

Subscriptions and support plans

Recurring subscriptions or support plans can be cancelled at any time, effective at the end of the paid period. We do not refund the used portion of the current period.

CCTV hardware and installation

• Unused hardware in its original packaging can be returned within 7 days of delivery for a refund.
• Defective hardware is repaired or replaced under the manufacturer's warranty.
• Completed installation work is non-refundable, but we fix any installation fault during the installation warranty period.

Free apps

The Tejartk app is currently free and has no payments, so refund terms do not apply to it.

How to request a refund

Email info@alosmanii.com or WhatsApp +249912927000 with the project name or invoice number and the reason. We reply within 5 business days, and approved refunds are sent by the original payment method within 14 days of approval.